Grap88 Terms and Conditions – Official Platform Usage Guide

1 Acceptance of Terms

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and grap88 ("Platform", "us"). By accessing, registering, or using any part of the grap88 platform via the website or mobile app, you expressly agree to be bound by all provisions contained in this document.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and grap88. In the event of any conflict between these documents, these Terms shall take precedence.

If you disagree with any part of these Terms, you are not permitted to use the grap88 platform. Continued use of the platform following any amendment to the Terms is considered acceptance of the amended Terms.

2 Eligibility & Account Registration

To register and use the grap88 platform, you must meet the following requirements:

• Must be at least 18 years old at the time of registration.
• Not be on any active self-exclusion or gambling prohibition list.
• Not register on behalf of another person or third party.
• Provide true, accurate, and current personal information during the registration process.
• Possess full legal capacity to enter into a binding agreement.

Each user is only permitted to hold one (1) account only on the grap88 platform. Multiple account registrations by the same individual — whether using different names, emails, or phone numbers — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of account balances.

Grap88 reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, passport, or other supporting documents. This verification process is in place to protect your account security and ensure platform compliance.

3 Deposits, Withdrawals & Financial Transactions

Grap88 supports a wide range of local Malaysia payment methods, including FPX, Touch 'n Go eWallet, GrabPay, and bank transfer. All transactions are processed through secure payment channels protected by 256-bit SSL encryption.

Deposit: Minimum and maximum deposit limits for each payment method are stated on the deposit page within your account portal. Deposits are typically credited to your account within minutes after successful payment confirmation.

Withdrawal: Withdrawal requests are processed within 1–3 business days, subject to completion of KYC verification. For security and anti-money laundering purposes, withdrawals can only be made to the same payment method used for the deposit.

• Minimum and maximum withdrawal limits are displayed in your account portal.
• Grap88 reserves the right to request additional verification for withdrawal requests that exceed certain limits.
• Any suspicious withdrawal attempt will be investigated and may be placed on hold until the investigation is complete.
• Funds in accounts that have been inactive for more than 12 months may be subject to administrative fees as stated in our inactive account policy.

All transactions are final once confirmed. If you notice any unknown or suspicious transaction, please contact our support team within 24 hours.

4 Game Rules & Wagering

All games available on the grap88 platform are operated in accordance with the rules set by their respective game providers. Users are responsible for understanding the rules of each game before playing.

The outcome of every game is determined by a Random Number Generator (RNG) that has been independently verified by a qualified third-party body. grap88 has no control over game outcomes and does not manipulate any game results.

• Confirmed wagers cannot be cancelled or modified.
• In the event of a technical disruption during an active game round, the round will be completed once the connection is restored, or reverted to its pre-disruption state depending on the game provider's policy.
• Grap88 reserves the right to void bets if there is evidence of a technical error, fraud, or system manipulation.
• The use of bots, automated software, or any third-party tools to influence game outcomes is strictly prohibited.

For sports betting, the odds displayed are accurate at the time of display. grap88 reserves the right to update odds at any time before a bet is confirmed. Bets confirmed at the stated odds are final.

5 Bonuses & Promotions

Grap88 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, deposit bonuses, cashback, and seasonal special offers. All bonuses are subject to specific terms and eligibility requirements.

• Each member is eligible to claim each bonus type once only, unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Grap88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, provided that such action does not affect bonuses that have already been legitimately claimed.
• Any attempt to exploit the bonus system through multiple account registrations, bet coordination, or other fraudulent methods will result in bonus cancellation and account closure.
• The standard wagering requirement for deposit bonuses ranges from 20x to 40x depending on the promotion — full terms are displayed on each promotion's page.

6 Account Security & User Responsibilities

You are solely responsible for maintaining the security of your grap88 account. This includes choosing a strong password, not sharing your login credentials with anyone, and ensuring no other party accesses your account.

• Use a unique, hard-to-guess password — combine uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account security settings for added protection.
• Do not log in to your account using an unsecured public Wi-Fi network.
• Always log out of your account after each session, especially on shared devices.

If you suspect your account has been accessed without authorization, please contact our support team immediately via live chat. grap88 will investigate the report and take appropriate action to protect your account.

Grap88 is not responsible for any losses incurred due to a user's negligence in safeguarding their login credentials.

7 Responsible Gaming

Grap88 is fully committed to responsible gaming. We believe that online gaming should be a healthy source of entertainment, not a cause of financial stress or personal hardship.

Our platform provides the following self-control tools, accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Play Time Limit: Limit the amount of time you spend on the platform each day.
• Temporary Self-Exclusion: Suspend access to your account for a set period (24 hours to 6 months).
• Self-Exclusion: Permanently close your account if you feel that gaming is having a negative impact on your life.

If you or someone you know needs help with a gambling problem, please refer to the Responsible Gaming section for more information and support resources.

8 Account Closure & Restrictions

Grap88 reserves the right to suspend, restrict, or close any user account without prior notice where there is reasonable cause to do so, including but not limited to:

• Opening of multiple accounts by the same individual.
• Identity fraud or the use of falsified documents during the KYC process.
• Attempting to exploit vulnerabilities in the system, games, or bonus programs.
• Involvement in money laundering or suspicious financial activities.
• Violation of any provision of these Terms and Conditions.
• Abusive, threatening, or inappropriate conduct toward staff or other users.

If your account is closed due to a Terms violation, any balance associated with fraudulent activity may be forfeited. For closures due to other reasons, legitimate remaining balances will be returned via your original payment method once the investigation is complete.

Users who wish to close their account voluntarily may do so via the account settings page or by contacting our support team.

9 Liability Limit

To the extent permitted by applicable law, grap88 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on the platform.
• Service disruptions caused by factors beyond our control, such as internet outages, power failures, or third-party infrastructure failures.
• Any indirect, consequential, or special losses arising from use of the platform.
• Actions or omissions by third parties, including game providers, payment processors, or other service providers.

Grap88 makes no guarantee that the platform will always be free from technical disruptions or errors. However, we are committed to resolving any disruption as quickly as possible and will notify users through our official channels.

10 Terms Amendment

Grap88 reserves the right to update or amend these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our official website. For significant changes, we will notify members via email or an in-platform notice at least seven (7) days before the changes take effect.

It is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest version. The "Updated" date at the top of this document reflects the date of the last amendment made.

If you disagree with any changes made, you have the right to close your account and stop using the platform. Continued use of the platform after amendments take effect will be considered your acceptance of the revised Terms.

For any enquiries regarding these Terms and Conditions, please contact our support team via live chat, available 24 hours a day, 7 days a week.